Contact us

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Provide your feedback directly to Eastern Health

We welcome and encourage patients and their families to give us feedback about their experiences.

Your feedback might be:

  • a suggestion about an improvement,
  • a compliment about a staff member or service,
  • a complaint or concern about care provided,
  • about our consumer Information,
  • about the website

Your feedback is important to us and helps us know what we are doing well and where we need to improve. All feedback is passed on to the relevant manager for follow up.

You can provide feedback in different ways:

  • Talking to the staff (healthcare team or the manager of the area) caring for you is the best strategy in the first instance, however you can also
  • Complete a feedback form online
  • Anonymously publish your  story with the community on the online public platform Patient Opinion. Patient Opinion is a service whose aim is to improve the quality of patient experience through dialogue between patients/carers and their health service organisation. Note this is not an Eastern Health website, but the Eastern Health CEO responds to stories published on this external online website.
  • Complete a paper feedback form. These are located in most patient areas or you can ask staff to provide you with a copy.
  • Contact our Patient Relations Advisors by phone on 1800 EASTERN (1800 327 837) or (03) 8804 0466 to discuss your concerns. They are available Monday to Friday from 9am – 3pm (apart from public Holidays). If you call and staff are not available, you may leave a message and we will call you back as soon as possible.
  • Send an email to feedback@easternhealth.org.au
  • Write to us at the Centre for Patient Experience, Wantirna Health, PO Box 5177, Wantirna South 3152

Provide feedback in another language

  • Request an interpreter and speak to your healthcare team about your feedback
  • Call Language Services on (03) 9981 2736 to arrange to speak to the Patient Relations Advisors with an interpreter during business hours
    You may write to us via letter or email in your preferred language and we will arrange for this to be translated at no charge to you. You may also submit feedback in your preferred language.

Do you want to give us your feedback?

Use our feedback form to let us know what you think.

Your feedback helps us know what we are doing well and where we need to improve.

As your health and wellbeing is important to us, please do not use this form to ask medical questions. Contact your local doctor or present to your nearest Emergency Department. In an emergency, call 000.