Please note that in the interest of workplace safety and wellbeing, we will not respond to threatening or abusive phone calls, emails or messages. Our staff have the right to work in an environment free from aggressive or violent behaviour. Abusive language including swearing, name-calling, racist or sexist language, and threats directed at our staff will not be tolerated. We thank you for your cooperation.
We welcome and encourage patients and their families to give us feedback about their experiences. Your feedback is important to us and helps us know what we are doing well and where we need to improve. You can provide feedback in different ways.
Talk to a staff member or the manager of the area. If you are currently in hospital receiving care, this is the quickest and most effective way to have your feedback addressed.
Make a suggestion to improve care, compliment our staff, or make a complaint
Submit an Online Feedback Form
Contact the Centre for Patient Experience:
Call: 1800 327 837
Write: Centre for Patient Experience. PO Box 94, Box Hill, Vic, 3128”
Patient Experience Survey
Write to us via email to [email protected] or call 1800-EASTERN (1800-327-837) Monday to Friday from 9am to 3pm (excluding Public Holidays). If the team is unavailable, please leave a message and they will get back to you.
Please note, any returned calls will come from a private number. We aim to return calls within 48 business hours.
Alternatively, you can complete an online feedback form to provide more information about your feedback.”
The Patient Experience Survey is a series of questions about your experience as an Eastern Health patient/client. It should take less than 10 minutes to complete.
The information helps us to identify what we are doing well and where we need to improve. Your answers are anonymous.
Complaint Handling Standards 2020 have been developed to strengthen and improve complaint handling systems across the Victorian health sector. A copy of the standards are available on the HCC website.
- Request an interpreter and speak to your healthcare team about your feedback
- Call Language Services on (03) 9981 2736 to arrange to speak to the Patient Relations Advisors with an interpreter during business hours
You may write to us via letter or email in your preferred language and we will arrange for this to be translated at no charge to you. You may also submit feedback in your preferred language.