Complaints, Compliments and Comments

We welcome and encourage patients and their families to give us feedback about their experiences. Your feedback is important to us and helps us know what we are doing well and where we need to improve. You can provide feedback in different ways.

 

Provide feedback in another language

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  • Request an interpreter and speak to your healthcare team about your feedback
  • Call Language Services on (03) 9981 2736 to arrange to speak to the Patient Relations Advisors with an interpreter during business hours
    You may write to us via letter or email in your preferred language and we will arrange for this to be translated at no charge to you. You may also submit feedback in your preferred language.