ECASA provides a free counselling and support service to people who have experienced sexual assault either recently or in the past. The service is also available to non-offending family and friends. ECASA’s counsellors are trauma specialists with degrees in psychology and social work.

Please contact us at 9870 7330 to speak with an intake worker. People who have been assaulted during the past 2 weeks are offered immediate crisis care service. For after-hours sexual assault support please contact the Victorian Sexual Assault Crisis line on 1800 806 292Referrals and Medicare card are not required to access ECASA’s services.

Services include:

  • Face to face, telehealth and telephone counselling, support, and advocacy
  • 24-hour access to crisis care services for adults who have been sexually assaulted within the last two weeks
  • Therapeutic group work
  • Information and referral to other relevant services
  • Community education
  • Secondary consultation and training for professionals

For inquiries, please fill in the inquiry form at the bottom of the page.

All our files are confidential. However, there are limits to confidentiality where files are subpoenaed to court.

Where safety concerns exist, a Counsellor/Advocate may need to contact other services to ensure your safety and well-being. The Counsellor/Advocate in our intake team can explain the times when we may need to share your information with other services such as the police, child protection, family violence and mental health services.

You do not need a referral from your GP to use our service. You can call our intake worker on 9870 7330 who will be able to assist you and talk you through the process.

Health professionals can also call intake and request an assisted referral form.

People who have been sexually assaulted during the past two weeks are offered an immediate crisis care service.

You will be offered an initial support on the phone by our intake team who will respond to your call as soon as possible. There may then be a wait for a service but support will be available to you during this time via our Intake line or via the Sexual Assault Crisis Line after hours. Priority for a service is given to children, young people and those who have experienced recent sexual assault. 

ECASA is a team made up of female and male Counsellor/Advocate’s. The intake worker will ask if you have a preference for the gender of your Counsellor/Advocate.

At ECASA Counsellors are also referred to as Advocates. Advocates support Victim/Survivors with their rights in relation to a sexual assault, help navigate reporting and legal processes and provide linkages to supports to promote their healing journey.

You do not need a police report to access ECASA’s services.

Counsellor/advocates can help you explore your options around reporting to police if this is something you are considering, but it is your decision.


If you are under 18

Our priority is to make sure you are safe. Under the Mandatory Reporting laws, some professions must report if they believe someone under 18 is at risk of harm. This means a report to DFFH Child Protection or other relevant health services may need to be made.

There are other laws which may require us to make a report to the police.

To learn more about where your information might go, please speak to intake team who can advise you.

ECASA focus for counselling is on the impact of your experience. We work collaborative with you to come up with a plan to meet your goals. You are in control of how much information you wish to share. Our Counsellor/Advocates will ask for basic information about your experience with sexual assault.

ECASA provides community education workshops on a range of topics such as Responding to Disclosure and Consent.. We are able to tailor our workshop to suit your needs. For more information, please contact us at 9870 7310.

Important numbers:

  • For after-hours sexual assault support contact the Victorian Sexual Assault Crisis Line on 1800 806 292.
  • For Mental Health Triage please contact 1300 721 927
  • To report a sexual assault please contact Sexual Offences and Child Abuse Investigation Team (Police), Knox SOCIT on (03) 8335 6701 or Box Hill SOCIT on (03) 8892 3293
  • For Family Violence support please contact:
    • Safe Steps on 1800 015 188 OR,
    • FVREE on (03) 9259 4200 OR,
    • The Orange Door
      • Inner Eastern Melbourne: 1800 354 322
  • Outer Eastern Melbourne: 1800 271 150
  • For Aboriginal and Torres Strait Islander communities please contact Boorndawan Aboriginal Healing Service (ATSI) on (03) 9212 0200
  • For CALD communities please contact InTouch on 1800 755 988


Our main office is in Ringwood East.

Outreach sites are also available at Box Hill, Deakin University, Doncaster, Glen Waverley, Hawthorn, Knox, Nunawading and Yarra Junction. (These outreach sites may be limited due to COVID-19 restrictions).


Ph: (03) 9870 7330


Ph: (03) 9870 7310 (Business Hours)

or 1800 806 292 (24 hours)

F (03) 9879 8306
Email [email protected]


Mon –  Fri,  9am – 5pm

24 hour access to crisis care services (recent sexual assault) is available via the business hours phone number (9870 7330), or after hours via the statewide Sexual Assault Crisis Line (1800 806 292).

Car Parking

Available on site at Ringwood East. Outreach location parking varies.

Public Transport 

By train or bus to Ringwood East and close to most other outreach locations.

Online Inquiry

Enter your details and inquiry below and our friendly staff will get back to you as soon as possible.