The Australian Charter of Healthcare Rights in Victoria

It is important that people have access to their rights when they are at Eastern Health. We provide our consumers, family members and carers with access to The Australian Charter of Healthcare Rights in Victoria as well as providing all inpatients with a copy of the The Partners in Care - Helping Us to Care for you During your Stay patient information handbook which also includes information about rights. The booklet is also available in Burmese, Cantonese, Vietnamese and Greek. 

The Australian Charter of Healthcare Rights in Victoria describes what consumers and carers can expect from the health service.

A summary of the rights found in The Australian Charter of Healthcare Rights in Victoria follows:

Access - a right to access health care.

Safety - a right to receive safe and high quality health care.

Respect - a right to be shown respect, and to be treated with dignity and consideration.

Communication - a right to be informed about services, treatment, options and costs in a clear and open way.

Participation - a right to be included in decisions and to make choices about your health care.

Privacy - a right to privacy and confidentiality of your personal information.

Comment - a right to comment on your health care, and to have your concerns addressed

 

Children and Young People’s Rights in Healthcare Services Charter

Eastern Health respects that every child has the right to access health services without any discrimination. As a subscriber to the Children and Young People’s Rights in Healthcare Services Charter, we endeavor to ensure that every child and young person has the right:

  1. To consideration of their best interests as the primary concern of all involved in his or her care.
  2. To express their views, and to be heard and taken seriously.
  3. To the highest attainable standard of healthcare.
  4. To respect for themselves as a whole person, as well as respect for their family and the family’s individual characteristics, beliefs, culture and contexts.
  5. To be nurtured by their parents and family, and to have family relationships supported by the service in which the child or young person is receiving healthcare.
  6. To information, in a form that is understandable to them.
  7. To participate in decision-making and, as appropriate to their capabilities, to make decisions about their care.
  8. To be kept safe from all forms of harm.
  9. To have their privacy respected.
  10. To participate in education, play, creative activities and recreation, even if this is difficult due to their illness or disability.
  11. To continuity of healthcare, including well-planned care that takes them beyond and paediatric context.

Downloads

Child Rights Poster (PDF, 1,6MB)

Young People Rights Poster (PDF, 977KB)