Acute Specialist Clinics (Outpatients)

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1300 342 255

As the COVID 19 pandemic continues to evolve, some Acute Specialist Clinics activity at Eastern Health has been reduced to ensure we can support the needs of the community and respond to COVID-19.

This means our capacity has been reduced and wait times to offer Acute Specialist Clinics appointments will be longer than potentially expected.

Where possible, care will be continuing to be delivered via telehealth (video) or phone.

Latest information regarding Patients and Visitors during the Pandemic.


From 1 December 2021, Eastern Health Specialist Clinics will only accept eReferrals (HealthLink Smartforms).  Referrals sent by fax, email or post are not accepted.


Eastern Health Acute Specialist Clinics requires referrals via eReferral (HealthLink Smartforms) for practices with conformant software (Best Practice, Genie, Medical Director and MedTech Evolution).  

Where referrers do not have conformant software. (eg- Zmed, and Helix), referrals can be made via the HealthLink Portal. Referrals will not be accepted via fax or email. 

Practices without conformant software can register for a ‘free’ HealthLink Portal licence by completing the online registration form and notate in the Comments/Message field that you would like to use the SmartForms and select the two checkboxes -  Receive Electronic Correspondence (Free of charge) and Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).

Once HealthLink receives your completed registration application this will be processed, and portal details will be forwarded to you.

eReferral Support Contact Information

  • If you would like assistance in enabling this technology for your practice please contact the Eastern Melbourne Primary Healthcare Network  ( if urgent 9046 0300).
  • For enquiries directly relating to the HealthLink SmartForms or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or
  • For enquiries about ‘How to Refer’ to Acute Specialist Clinics, please contact Specialist Clinics eReferral Management Team on

Note: The above email inbox is not monitored for submitted referral enquiries or appointment enquiries. Please contact Specialist Clinics Administration and Booking Team via 1300 342 255.

FAQ and more info:

E-referrals to Acute Specialist Clinics (Eastern Health) (DOC, 324KB)

E-referrals to Acute Specialist Clinics (Eastern Health) (PDF, 657KB)


If your question is still not answered, please contact Specialist Clinics Administration and Booking Team via 1300 342 255 or Eastern Health's GP Medical Liaison Officer.