Important information about your medicines and hospital pharmacist

Eastern Health Pharmacy supports the safe and effective use of medications across the health service.

Pharmacies are located at Box Hill, Maroondah and Angliss Hospitals as well as our subacute sites Wantirna Health and Peter James Centre. In addition, pharmacy services are provided by our department to Yarra Ranges Health and Healesville Hospital and Yarra Valley Health.

Frequently Asked Questions

The main role of your hospital pharmacist is to promote the safe and effective use of medicines by:

  • Providing medication information and advice to you
  • Preparing medicines for patients in wards, Emergency Department and when attending our outpatient clinics
  • Working with your healthcare team to ensure the selection of the best medicine at the correct dose for an appropriate duration
  • Monitoring and management of unexpected side effects of medicines
  • Providing specialist medicine therapy advice to your healthcare team
  • Providing a safe link, regarding your medicines, between your hospital visit and the community
  • Preparing specialised medicines such as mixtures, sterile infusions and chemotherapy preparations

When going into hospital, please bring the following with you:

  • Your current medicines
  • Your updated medicines list
  • Your allergy history
  • Your Medicare card
  • Your Concession card
  • Your Safety Net card
  • Your local doctor’s details


There may be some circumstances where it is best to use your own medicines while in hospital, for example, eye drops, inhalers. These will still need to be checked and given by hospital staff and we will ask for your permission before we do that. When you are in hospital, do not take any medicines without the knowledge of your doctor, nurse or pharmacist.

Changes to medicines: The hospital doctor may need to change some of the medicines you were taking previously and may prescribe some new medicines. The hospital doctor and pharmacist will be available to discuss these changes with you.

Brands: There are many different brands of the same medicine. Normally in hospitals, only one brand of each medicine is kept. So the medicine you receive in hospital may look different because it is a different brand. If you have any queries, please ask your hospital pharmacist, doctor or nurse.

A staff member will discuss with you the medicines you should take upon leaving the hospital. Where appropriate, they will also ensure any medicines you came into hospital with are returned to you.

The hospital pharmacy may provide the following for you:

  • Discharge medicines: Medicines may be prepared by the hospital pharmacy, or you may be provided with a prescription which can be filled by your community pharmacy. We may also contact your nursing home or community pharmacy directly to organise for your medicines to be prepared, when applicable.
  • Medicine list (or MediList): This will include all the medicines you should be taking after leaving the hospital and information about any changes to your medicines. Show this list to your local doctor and pharmacist as soon as you can.
  • Consumer Medicine Information (or CMI): This is written information about medicines to help you understand your medicines better and how to take them wisely.


  • There is a charge for prescriptions dispensed at an Eastern Health Pharmacy. This may vary from what is charged at your community pharmacy. The amount you pay, even for non-PBS medicines can contribute to your Safety Net threshold for the calendar year. Please ask your hospital pharmacist or Medicare for more information.
  • An invoice will be created for medicines which have been dispensed by the hospital pharmacy. Your invoice will be in the bag with your medicines. Payment of the invoice can be made at the cashier if you leave the hospital on weekdays or as instructed on your invoice.


Each health professional that you visit should have the most recent information about your medicines. This includes your local doctor and regular pharmacist, as well as any other health care providers that you may see, such as your naturopath.

Managing medicines can sometimes be difficult. To assist with this, your community pharmacist can put your medicines into weekly boxes for you or send you reminders when your prescriptions are due for refill. Speak to your community pharmacist about these services.

There are some medicines which can only be obtained through a hospital pharmacy. After attending your outpatient appointment, we recommend that you present your new prescription to the hospital pharmacy for checking and dispensing. This also ensures a safer continuity of care.

Please discuss with your hospital pharmacist if you wish to have further prescriptions filled at your community pharmacy. If you wish to have yourprescription filled at another Eastern Health Pharmacy, please contact the Pharmacy in advance as each Eastern Health Pharmacy stocks a different range of medicines.

Eastern Health Pharmacies are open for outpatient prescriptions Monday to Friday, excluding public holidays.





Angliss Hospital

Ferntree Gully

9764 6228

8:30am - 5pm

Box Hill Hospital

Box Hill

9895 3310

8:30am - 5pm

Maroondah Hospital

Ringwood East

9871 3526

8:30am - 5pm

Remember to be wise with you medicines!

Make sure you get advice from your doctor or pharmacist if you are unsure about your medicines. Some common questions are:

  • What is the medicine supposed to do?
  • How do I take the medicine?
  • How long do I keep taking it?
  • Are there foods, drinks or other medicines that I should avoid?
  • What if I miss a dose?
  • Are there any side effects and what should I do if they occur?
  • How do I best store the medicine?


Your feedback is very important to us. Please feel free to provide your feedback about our pharmacy service or any other services you receive at Eastern Health. Feedback forms can be found on the Eastern Health website or by directly contacting the patient relations team. We value your feedback and we strive to learn from both the positive and negative feedback. This is how we improve our service to you.