COVID-19 Positive Pathways Service

The COVID-19 Positive Pathways service provides clinical care, monitoring and support for all people who test positive for COVID-19 in the eastern metropolitan region. The service ensures people with COVID-19 are cared for in the best possible place, whether at home or in a hospital bed, depending on their personal needs and circumstances.  The service also connects people to other important services they may need while they’re unwell, including emergency accommodation, food relief, and alcohol, drug, mental health and family violence support services.

The program is delivered by Eastern Health in partnership with EACH Community Health. The North East Public Health Unit (NEPHU) are involved in patient allocation and consent at the beginning of the patient journey and in clearance from isolation and discharge at the end of the patient journey.

All people who test positive for COVID-19 are automatically enrolled in the service and will receive a text message with a link to short survey to assess their care needs.  Depending on their circumstances, people may receive follow up text message surveys or phone calls (from private numbers) to further assess their needs and connect them with the services they need to look after their health and remain safe during isolation. 

More information 

Eligibility (PDF, 232KB)

Translated Information

Waiting Room for Patients with Telehealth Appointments

The COVID-19 Positive Pathways program is funded by the Victorian Department of Health.