Mental Health During COVID-19

COVID-19 Test Results

At the moment we’re processing hundreds of tests per day as quickly and accurately as we can.

Currently, our COVID-19 test turn-around time is two-three days, with patients who test positive to COVID-19 being contacted via phone and negative results sent via text message. Please ensure your partner checks text messages from the last few days as the text would have come from an unfamiliar number. You can call our contact centre via 1300 342 255 if you wish to follow up after this time.

If you suspect you may have the Coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Keep Triple Zero (000) for emergencies only.

You can use the My Emergency Dr app to speak to a doctor over video chat.

The My Emergency Dr App Clinic is free between the hours of 6pm - 8am for those living in the Eastern and North Eastern Melbourne.

If you have any of the symptoms (Fever, Breathing difficulties, Cough Sore throat, Fatigue or tiredness) and travelled overseas recently or been in close contact with someone who has coronavirus, you may need to visit the screening clinic closest to you for a medical examination.

Please call ahead before attending the emergency department so that staff can prepare for your arrival. Mention any symptoms, recent travel details, who you have contacted, or any other relevant information.

Eastern Health is committed to ensuring the safety of all patients, families, staff and community throughout the COVID 19 pandemic. Following careful monitoring of the rapidly changing environment and review of the Victorian Chief Health Officer’s guidance, the following steps are being implemented:

• All approved visitors entering an Eastern Health facility must wear a face covering upon entry. Eastern Health will supply face masks at the entrance to all our sites.

• All patients will be provided the option of wearing a face mask should they wish to. Eastern Health will provide face masks upon request.

• Eastern Health Staff will be provided the option of wearing a face mask – remember there is a friendly face behind the mask!

Eastern Health will continue to work with relevant experts and agencies to ensure that the health and wellbeing of our patients, families, staff and community is maintained to the highest level possible throughout this pandemic event. Thank you for your understanding and patience as we at Eastern Health work to care for our community during this extraordinary and unprecedented pandemic event.