Wednesday December 3, 2025
Around 80% of all disabilities are invisible.
And with 20% of the population living with a disability, chances are someone you know has a disability visible or invisible. Education and awareness are key to ensuring everyone feels welcome and that their experience is as smooth and inclusive as possible.
Hidden disabilities can include neurodiversity, such as autism, ADHD or OCD, sensory issues like vision or hearing loss, as well as mental health conditions and chronic illnesses. These conditions often go unnoticed, yet they can significantly shape how a person experiences healthcare.
Accessing healthcare can be challenging for many people, but for individuals with a disability, those challenges can be even greater.
Lisa Street, a Disability Liaison DL), is part of the Eastern Health Disability Liaison Team. Working across the organisation, the DL’s ensure people with disability receive the right care, at the right time, in a way that meets their needs.
“Our role is to support patients with disability to navigate the health system and make sure their experience is as smooth and inclusive as possible,” Lisa explains.
Patients receiving care at Eastern Health, whether as an inpatient or outpatient, can request support from the DL service. Referrals typically come via phone or email and can be made by the patient, a family member, a support worker, or hospital staff.
Catherine Senserrick, Physiotherapy Clinical Lead and member of the Eastern Health Disability Working Group, helps ensure staff members with disability receive the workplace support they need.
“I’ve had people with hidden disabilities who didn’t disclose during a job interview because they didn’t feel safe,” Catherine says. “They were often the best candidate, but it was only after they started that I could get assistance in place.”
The Disability Working Group has been focusing on recruitment practices and working with hiring managers to help candidates feel safe and welcome to disclose any access needs, even before the interview.
These adjustments aren’t limited to new employees; they can support staff throughout their entire career.
“Existing staff may develop disabilities as they age or experience mental health challenges. It’s about thinking ahead and being proactive.”
Inclusivity also extends beyond the physical workspace. Social events, professional development sessions, and team meetings all need to consider accessibility. Asking simple questions like, “Does anyone have any access needs?” when planning an event can make a meaningful difference.
We are recruiting staff ambassadors to learn about and promote the Hidden Disabilities Sunflower Program coming to Eastern Health