Recognising invaluable staff talent

Friday, November 01, 2019
Recognising invaluable staff talent

Health assistant in nursing takes ‘Patients First’ organisational value to next level.

Each year, Eastern Health acknowledges the efforts of its staff at the annual Aspire to Inspire (A2i) Awards event, which includes a number of categories aligning to our values. One such award is Patients First.

The Patients First award recognises a team or individual who places the needs of patients at the centre of everything they do; they are regularly praised and complimented by patients or staff for their attitude and approach to patient care. Their treatment of patients is never mechanical; rather, they form a connection quickly and build rapport through involving patients in their care. They are brave and they are prepared to deliver the good and the bad news. Above all else, they help our patients manage adversity when they are at their most vulnerable.

Karen Bakker, Health Assistant in Nursing in Ward 2 North at Maroondah Hospital, won the 2019 Patients First award.

“I feel very lucky and honoured to have won the Patients First award this year. I’m surrounded by wonderful people who all do great jobs, and being selected out of such an amazing group of people is incredibly humbling,” Karen said.

Karen was chosen as this year’s recipient because she goes above and beyond in her role as the Ward 2 North Health Assistant in Nursing. She has been known to buy a special treat for patients that have no money or a small gift for an intellectually challenged patient to ease their stay and provide a welcome distraction.

Karen is often seen taking extra time to blow-dry a patient’s hair, paint fingernails or take an elderly patient for a walk. Many times she is called upon to sit with patients that need extra supervision and care. Karen always does this with a warm smile and a kind word.

 “Seeing patients and their families happy is just so rewarding. I love what I do and wouldn’t change it for the world,” Karen said.

Check out the full list of 2019 Eastern Health A2i Awards recipients