Visitors Permissions

Monday, June 21, 2021

Eastern Health continues to focus on providing a COVID Safe Health Service for patients, staff and visitors.  To support contact between patients and visitors, Eastern Health staff where possible, will continue to facilitate virtual visiting by telephone or video-link. Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff. 

In following the directions of the Victorian Chief Health Officer, as of 23:59 on Thursday 27th May 2021 visitors will only be permitted entry to an Eastern Health site or facility for the following reasons:

  • Visiting guideline
    • For permitted purposes only (see below permitted purposes)
  • Emergency Department: A patient attending an emergency department can have a carer or support person accompany them if it is necessary for them to do so. For children and neonates two carers may accompany the patient.
  • Carer/support people: the person’s presence at the hospital or facility is for the purposes of providing essential care and support necessary for the patient’s immediate emotional or physical wellbeing (including mental health support and support for people living with dementia
  • End of life care: A patient or resident who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have two visitors at any one time. Visits in this situation are not time limited. A group may exceed the ‘two visitors at a time’ rule if dependents of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged. No daily limit on total number of visitors
  • Birth suite: Two support people permitted; a partner and a support person of a pregnant patient can attend the labour and birth for as long as required
  • Special care nursery, Paediatric ward, Post natal wards: two parents or guardians can visit at a time (visits are not time limited, one parent can stay overnight on the Paediatric ward)
  • Adolescent Inpatient Psychiatric Unit (AIPU) - 2 nominated visitors per patient (one per occasion only) will be permitted for a one hour period per day, between 5 – 7pm during weekdays and between 8am and 7pm on the weekends and public holidays. Only 1 nominated visitor can attend at a time, unless both parents are requested by the treating team.
  • Child and Youth Mental Health Community Services - Clients attending a required clinical appointment treatment may be accompanied by one parent or guardian or as requested by the service.
  • Outpatient clients of the Perinatal Emotional Health Service (PEHS) attending a required clinical appointment may attend appointment with their partner/support person

Patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care*).


Eastern Health requires all permitted visitors to maintain physical distancing at all times.  

All visitors will be screened on entry. Visitors presenting with a COVID-19 diagnosis, symptoms of COVID-19 or epidemiology risks* are NOT PERMITTED TO VISIT.

*Epidemiology risks include that the visitor:

Note: All patients and visitors are required to check the DHHS case exposure list on the day of their visit, prior to entering an Eastern Health site / facility.

Has returned from a high risk location (interstate or overseas) within the last 14 days

On entering an Eastern Health hospital / care location visitors must: 

  • Be screened and registered on entry for signs of COVID-19 and/or existence of epidemiology risks as described above
  • Wear a surgical mask at all times, which will be provided to you
  • Ensure the screening  sticker provided by Eastern Health is visible
  • Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
  • Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.
  • Comply with hand hygiene requirements


Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.


Visiting a patient at Eastern Health? Register your visit.

Tags COVID19