Visitors during the COVID-19 Pandemic

Wednesday, November 18, 2020

Eastern Health continues to focus on providing a COVID Safe Health Service for patients, staff and visitors.  To support contact between patients and visitors, Eastern Health staff where possible will continue to facilitate virtual visiting by telephone or video-link. Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff. 

Eastern Health requires visitors to maintain physical distancing at all times.  Families, friends and carers should co-ordinate their visits to avoid a situation where the visitor limit is exceeded.

Unfortunately, patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care*).

Patients are permitted to have:

  • Two visitors from one household
  • Once per day
  • For up to 2 hours
  • Between 10 am and 8 pm*

Children under the age of 16 are able to visit and are counted in the visitor cap.

Visitor Registration Forms

Please note that in some areas additional requirements are in place (listed below):

Ward / department Visitation Guidance Time limits
Birth Suite One partner or support person only No time limit
Post-natal ward One partner or support person only Between 8 am and 8 pm
Special Care Nursery Both parents can visit their babies in the SCN.  Mothers who are inpatients can also attend overnight to breastfeed their babies. Between 8 am and 8 pm Subject to physical distancing requirements in the nursery
Residential Aged Care Facility*

Three visitors from one household or one visitor and their carer per day.

Up-to-date flu vaccination is required.
Up to 2 hours and by pre-arranged appointment only
Emergency Department*

Patients are asked to attend alone.

The following exemptions apply;

  • Children can be accompanied by one parent or guardian
  • A carer or support person is required 

Pick up and Drop off only (unless exemption granted)

Intensive Care Unit* Liaise directly with the Unit to determine visiting arrangements. Liaise directly with the unit.

Outpatients or day admissions including:

  • Specialist Clinics
  • Pathology
  • Pharmacy
  • Medical Imaging
  • Allied Health
  • Ambulatory Services
  • Community Health
  • Dialysis
  • Day Surgery
  • Day oncology
  • Diagnostic Services

Patients are asked to attend alone.

The following exemptions apply;

  • Children requiring treatment can be accompanied by one parent or guardian
  • An essential carer is required

Please note that appointment length and maximum safe capacity of clinical rooms may impact a department’s ability to allow visitors.

Pick up and Drop off only (unless exemption granted)

Admitted Paediatric patients

Both parents/guardians or one parent/guardian and a sibling can visit.

One parent may stay overnight

No time limit

Mental Health - Adolescent Inpatient Unit (Box Hill Hospital)

Two parents or guardians or carers and/or siblings may visit once per day. 

Weekday visiting hours 4 pm – 8 pm

Weekend visiting hours 10 am – 6 pm
Up to 2 hours
Mental Health - Adult Inpatient Psychiatric Units (Maroondah IPU 1&2, Upton House and PAPU)

One visitor per patient

Two allocated visits per week.

Please contact the unit directly to schedule a visiting time between 3 pm and 8 pm

60 minutes

(20 minutes for Intensive Care Area)

By appointment
Mental Health - Aged Persons Psychiatric Unit (South Ward)

One visitor per patient

Two allocated visits per week.

Visiting hours are 10:30 pm and 6:30 pm

1 hour

By appointment only


* A patient who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have two visitors at any one time. Visits in this situation are not time-limited (maximum of 4 groups of 2 people within 24 hour period)


On entering an Eastern Health hospital/care location visitors must: 

  • Be screened on entry for signs of COVID-19
  • Wear a surgical mask at all times, which will be provided to you
  • Ensure the screening  sticker provided by Eastern Health is visible
  • Register their visit. This can be completed prior to your arrival via an online form using QR Codes or asking staff to assist on arrival to ward/ department).
  • Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
  • Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.


Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name-calling and threats directed at our staff will not be tolerated.


Visitor Registration Forms

Every time you visit a patient or attend an appointment with a patient at Eastern Health you will need to register your visit for contact tracing purposes. You can do this by QR codes at the site or if you know when you are visiting you can preregister for the links below.

Angliss Hospital
Box Hill Hospital 
Healesville Hospital and Yarra Valley Community Health 
Maroondah Hospital
Peter James Centre 
Residential Aged Care
Wantirna Health 
Yarra Ranges Health 

 Effective as of 19 November 2020

Tags COVID19