Visitors Permissions

Eastern Health continues to focus on providing a COVID Safe Health Service for patients, staff and visitors.  To support contact between patients and visitors, Eastern Health staff where possible, will continue to facilitate virtual visiting by telephone or video-link. Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff. 

Victoria is currently in COVID Peak, the highest risk-level for community transmission of COVID-19. In following the directions of the Victorian Chief Health Officer, you may only visit an Eastern Health site or facility for the following reasons:

Patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care).

Ward / department

Visitation Guidance

Emergency Department

A patient attending an emergency department can have a carer or support person accompany them if it is necessary for them to do so. For children and neonates two carers may accompany the patient.


one caregiver or support person is allowed in the following situations (with prior approval from the treating team):

  • Providing essential care or support for the patient’s immediate physical or emotional wellbeing. This will be determined by the current treating team and will be reviewed daily as the requirement for a caregiver or support person may change.
  • As an interpreter or to provide language support, if requested by the treating team.
  • To learn to support the patient or resident’s care upon discharge.

The treating team will initiate requests for a carer or support person to attend onsite via the patient’s senior next of kin and/or Medical Treatment Decision Maker. For any questions please contact the Nurse in Charge of the ward on 1300 342 255.

End of life care

A patient or resident who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have up two visitors at any one time, as arranged with the treating team. A group may exceed the ‘two visitors at a time’ rule if dependents of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged.

Birth Suite

A partner and a support person of a pregnant patient can attend the labour and birth for as long as required and must adhere to all infection control requirements advised by the treating team. If you have COVID-19 at the time of labour, your partner or support person may still be able to accompany you in birth suite. You will need to speak with your treating team. 

Post Natal wards A partner or support person can attend from 8am to 8pm.

Special care nursery, Paediatric ward, Post natal wards

Two parents or guardians can visit at a time (visits are not time limited, one parent can stay overnight on the Paediatric ward).



Where patients require a face-to-face, on-site appointment through specialist clinics or any other outpatient appointment, they should attend by themselves unless a carer is required, as per caregiver section below. When this is the case, 1 carer per patient is permitted.

Adolescent Inpatient Psychiatric Unit (AIPU)

2 nominated visitors per patient (one per occasion only) will be permitted for a one  hour period per day, between 5 – 7pm during weekdays and between 8am and 7pm on the weekends and public holidays. Only 1 nominated visitor can attend at a time, unless both parents are requested by the treating team.

Child and Youth Mental Health Community Services (CYMHS) Clients attending a required clinical appointment  treatment may be accompanied by one parent or guardian or as requested by the service.
Perinatal Emotional Health Service (PEHS)

Outpatient clients with a clinical appointment may attend appointment with their partner/support person.

Eastern Health requires all permitted visitors to show their vaccination status on entry**, maintain physical distancing at all times and wear a mask **. Some areas of our facilities have additional PPE requirements – all visitors are required to follow any request to wear different masks, gloves or gowns if required by staff.

A face shield will be provided for anyone with a current mask exemption and must be worn at all times, otherwise entry to the facility will not be allowed during this time of high-risk community transmission.

All visitors will be screened on entry. Visitors presenting with a COVID-19 diagnosis, symptoms of COVID-19 or who are currently required to isolate / quarantine are NOT PERMITTED TO VISIT.

**On entering an Eastern Health hospital / care location visitors must: 

• Be screened and registered on entry for signs of COVID-19 and/or existence of epidemiology risks as described above
• If fully vaccinated, show your vaccination certificate and wear a surgical mask at all times, which will be provided to you
• If unvaccinated or partially vaccinated, you will be asked at entry to provide evidence of a negative Rapid Antigen Test on the day of visit. You will be required to wear a N95 mask at all times which will be provided at the entry point.
• Ensure the screening sticker provided by Eastern Health is visible
• Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
• Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.
• Comply with hand hygiene requirements

Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.

Tags COVID19