Visitors Permissions

Effective from 11:59pm on 22/4/22

The value of support and care provided by visitors as essential components of care provision is welcomed.

Eastern Health is committed to balancing the facilitation of patients need for contact with their families and friends with compassion, empathy, and providing services in a safe and effective manner for patients, staff and visitors.
We continue to prioritise provision of a COVID Safe environment and will keep precautions in place to keep vulnerable patients, our staff and visitors safe. This includes continuing with strategies to minimise transmission including mask wearing and physical distancing.

Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff.

All visitors to hospital must meet one (or more) of the criteria below and must comply with check in, screening and PPE requirements.

ALL VISITORS PLEASE NOTE: Eastern Health requires all permitted visitors to show their vaccination status on entry**, maintain physical distancing and wear a mask.**

Some areas of our facilities have additional PPE requirements – all visitors are required to follow any request to wear different masks, gloves or gowns if required by staff.

A face shield will be provided for anyone with a current mask exemption and must be worn at all times, otherwise entry to the facility will not be allowed during this time of high-risk community transmission.

All visitors will be screened on entry. Visitors presenting with a COVID-19 diagnosis, symptoms of COVID-19 or who are currently required to isolate / quarantine are NOT PERMITTED TO VISIT.

Patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care).

Please note that children are included in the number of visitors.


Ward / department

Visitation Guidance

Emergency Department

A patient attending an emergency department can have a carer or support person accompany. For children and neonates two carers may accompany the patient.


Two caregivers or support people are allowed in the following situations (with prior approval from the treating team):

·         Providing essential care or support for the patient’s immediate physical or emotional wellbeing. This will be determined by the current treating team and will be reviewed daily as the requirement for a caregiver or support person may change.

·         As an interpreter or to provide language support, if requested by the treating team.

·         To learn to support the patient or resident’s care upon discharge.

The treating team will initiate requests for a carer or support person to attend onsite via the patient’s senior next of kin and/or Medical Treatment Decision Maker. For any questions please contact the Nurse in Charge of the ward on 1300 342 255.

End of life care

A patient or resident who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have up two visitors at any one time, as arranged with the treating team. A group may exceed the ‘two visitors at a time’ rule if dependents of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged.

Birth Suite

A partner and a support person of a pregnant patient can attend the labour and birth for as long as required and must adhere to all infection control requirements advised by the treating team. If you have COVID-19 at the time of labour, your partner or support person may will be able to accompany you in birth suite. You will need to speak with your treating team. 

Ante Natal and Post Natal wards

A partner or support person can attend from 8am to 8pm.

Special care nursery, Paediatric ward, Post natal wards

Two parents or guardians can visit at a time (visits are not time limited, one parent can stay overnight on the Paediatric ward).


Where patients require a face-to-face, on-site appointment through specialist clinics or any other outpatient appointment, they should attend by themselves unless a carer is required, as per caregiver section below. When this is the case, 1 carer per patient is permitted.

Adolescent Inpatient Psychiatric Unit (AIPU)

2 nominated visitors per patient (one per occasion only) will be permitted for a one  hour period per day, between 5 – 7pm during weekdays and between 8am and 7pm on the weekends and public holidays. Only 1 nominated visitor can attend at a time, unless both parents are requested by the treating team.

Child and Youth Mental Health Community Services (CYMHS)

Older Adults Mental Health

Clients attending a required clinical appointment  treatment may be accompanied by one parent or guardian or as requested by the service.

One visitor per day for one hour by appointment arranged with the treating team.

Perinatal Emotional Health Service (PEHS)

Outpatient clients with a clinical appointment may attend appointment with their partner/support person.

All other wards

Two caregivers or support people are allowed in the following situations – where care cannot be provided via electronic or other non-contact means:

·         You are providing support that is necessary for the patient’s emotional or physical wellbeing.

·         You are a nominated person under the Mental Health Act

·         You are a nominated person providing support for a patient living with Dementia

·         You are providing interpreter or informal language support to enable the delivery of care by the care team

·         You are learning to support the patient’s care upon discharge.

·         You are the carer of a patient with a disability

·         As a nominated person under the Mental Health Act

Each visitor is limited to one visit per day (unless otherwise negotiated) between 8.00am and 8.00pm

Prior to attending any visitor must contact with the Nurse in Charge or Key Contact Person to discuss their visit.

Exceptional and compassionate circumstances will be considered by local care teams and arrangements and appointments must be discussed with the Nurse or Midwife in Charge prior to attending

**On entering an Eastern Health hospital / care location visitors must:

  • Check in and be screened and for symptoms of COVID-19 and close contact with COVID-19 case
  • If fully vaccinated, show your vaccination certificate and wear a surgical mask at all times, which will be provided to you
  • If unvaccinated or partially vaccinated, you will be asked at entry to provide evidence of a negative Rapid Antigen Test on the day of visit. You will be required to wear a N95 mask at all times which will be provided at the entry point.
  • Ensure the screening sticker provided by Eastern Health is visible
  • Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
  • Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.
  • Comply with hand hygiene requirements

Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.

Tags COVID19