Visitors Restrictions

Eastern Health continues to focus on providing a COVID Safe Health Service for patients, staff and visitors.  To support contact between patients and visitors, Eastern Health staff where possible, will continue to facilitate virtual visiting by telephone or video-link. Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff. 

Eastern Health requires visitors to maintain physical distancing at all times.  

All visitors will be screened on entry. Visitors presenting with a COVID-19 diagnosis, symptoms of COVID-19 or epidemiology risks* are NOT PERMITTED TO VISIT.

*Epidemiology risks include that the visitor:

  • Is currently required to isolate / quarantine
  • Has attended an exposure location (DHHS case locations)
  • Has returned from a high risk location (interstate or overseas) within the last 14 days

Patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care*).

Patients are permitted to have

  • Two visitors from one household
  • Once per day
  • For up to 1 hour
  • Between 2pm and 8pm*

Children under the age of 16 are able to visit and are counted in the visitor cap.

Please note that in some areas additional requirements are in place (listed below):

 

4 JAN pic

 

* A patient who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have two visitors at any one time. Visits in this situation are not time-limited (maximum of 4 groups of 2 people within 24 hour period)

* A patient who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have two visitors at any one time. Visits in this situation are not time-limited (maximum of 4 groups of 2 people within 24 hour period)

 

On entering an Eastern Health hospital / care location visitors must: 

  • Be screened on entry for signs of COVID-19 and/or existence of epidemiology risks as described above
  • Wear a surgical mask at all times, which will be provided to you
  • Ensure the screening  sticker provided by Eastern Health is visible
  • Register their visit. This can be completed prior to your arrival via the links at the bottom of this page  by using QR Codes or asking staff to assist on arrival to ward/ department).
  • Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
  • Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.
  • Comply with hand hygiene requirements

 

Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.

Visiting a patient at Eastern Health? Register your visit below:

Angliss Hospital

Box Hill Hospital  

Healesville Hospital and Yarra Valley Community Health

Maroondah Hospital

Peter James Centre

Wantirna Health

Yarra Ranges Health

 

 Effective as of 5 January, 2021

Tags COVID19