Visitors during the COVID-19 Pandemic

Eastern Health continues to focus on providing a COVID Safe Health Service for patients, staff and visitors.  To support contact between patients and visitors, Eastern Health staff will continue to facilitate virtual visiting by telephone or video-link. Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff.  

Reminder:  Please do not visit if you are unwell.

Patients and residents are permitted to have one visitor* for up to two hours each day (unless otherwise detailed below). The visitor may attend once and only between 10am and 12 midday or 5pm and 7pm.

Note: Patients are encouraged to attend our Emergency Departments, Outpatients and clinical appointments alone, unless a caregiver is required. It may not be possible to accommodate visitors in these areas due to physical distancing requirement.

Visitors under 16 years of age will not be able to enter (except to provide end of life support for a patient and the visitor is the child, grandchild or sibling of the patient).


Unfortunately, patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care**). This includes patients in COVID Wards.

** End of Life Care or Life-threatening situations

  • A patient who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have two visitors at any one time
  • Visits in this situation are not time-limited (maximum of 4 groups of 2 people within 24 hour period)


  • Both parents or guardians of a child are able to visit (and can visit at the same time).  There are no time limits. One parent may stay overnight on the ward or Clinical Decision Unit (CDU)
  • Special Care Nursery – the health care team will work with parents or guardians to schedule visiting times.  Whilst every effort will be made to enable parents to visit together, there may be times when due to physical distancing this is not possible.

Note: Exceptions to these open visiting hours apply to patients admitted under the paediatric eating disorders team. Information on the visiting hours for parents of patients admitted under the eating disorders team will be given to parents on admission to the paediatric ward.



  • A pregnant woman can have their partner or support person with them during labour and birth with no time limit (most women are in birth suite for 2-3 hours post-birth). A partner or support person may stay for a period of up to 2 hours following return to the ward after a caesarean birth, regardless of the time of day
  • On the post-natal ward, a partner or support person is permitted to visit once for up to two hours once each day between the hours of 10am and 12pm or 5pm and 7pm


Adult Inpatient Psychiatric Units (Maroondah IPU 1&2, Upton House and PAPU)

  • Visiting Hours are between 4pm and 7pm daily
  • One visitor may attend for a maximum of 30mins (20 minutes for patients in the Intensive Care Area)

This will help to ensure physical distancing requirements can be met in the shared areas of these wards. Please contact the unit directly to schedule a visiting time.

* Aged Persons Inpatient Psychiatric Unit (South Ward)

  • Each patient can have one allocated family visit per week
  • Duration of visits kept to maximum of 30 minutes
  • Visiting Hours are between 12.30pm and 3pm daily

Please contact the unit directly to schedule a visiting time.

* Child & Youth Mental Health Unit (Adolescent Inpatient Unit – BHH)

  • Two parents/carers of a patient are able to attend the Child & Youth Mental Health Unit (Adolescent Inpatient Unit – BHH) between 6pm – 8pm during weekdays and between 9am and 8pm on weekends and public holidays



  • One visitor is permitted by appointment only, for a maximum of two hours, once per day
  • The visitor must have had an up-to-date flu vaccination and sign a declaration stating they have had the vaccination


On entering an Eastern Health hospital / care location visitors must:  

  • Be screened on entry for signs of COVID-19
  • Wear a surgical mask at all times, which will be provided to you
  • Ensure the visitor sticker provided by Eastern Health is visible
  • Provide their name and contact number to be recorded in the visitor log. The time of visitor entry and exit will be recorded
  • Adhere to Physical Distancing requirements at all times – this involves remaining 1.5m away from all patients, staff and other visitors. This includes the person being visited
  • Wear additional Personal Protective Equipment (PPE) if directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE

Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.

Tags COVID19