Visitors Restrictions

Updated 1 March 2021.

Eastern Health continues to focus on providing a COVID Safe Health Service for patients, staff and visitors.  To support contact between patients and visitors, Eastern Health staff where possible, will continue to facilitate virtual visiting by telephone or video-link. Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff. 

Eastern Health requires visitors to maintain physical distancing at all times.

At times, due to the size of some patient rooms, we may need to limit the number of visitors to maintain compliance with physical distancing requirements. Please accept staff requests in these circumstances

All visitors will be screened on entry. Visitors presenting with a COVID-19 diagnosis, symptoms of COVID-19 or epidemiology risks* are NOT PERMITTED TO VISIT.

*Epidemiology risks include that the visitor:

  • Is currently required to isolate / quarantine
  • Has attended an exposure location (DHHS case exposure list)
  • Has returned from a high risk location (interstate or overseas) within the last 14 days
    • Red zone: You may not visit
    • Orange zone: You may be able to visit our sites once you have completed your mandatory self-isolation period and have received your negative COVID-19 test result. Contact the nurse in charge for more information  

Visiting a patient at Eastern Health? Register your visit.

Patients with suspected or confirmed COVID-19 will not be able to have visitors (except for end of life care*).

Patients are permitted to have

  • Two visitors at any one time
  • Between 10 and 12pm and 2 and 8pm*

Children under the age of 16 are able to visit and are counted in the visitor cap.

Please note that in some areas additional requirements are in place (listed below):

Ward / department

Visitation Guidance

Time limits

Birth Suite

One partner and  one support person only

No time limit

Post-natal ward

One partner and one support person

Grandparents / siblings  can attend (maximum two people at one time) in accordance with standard visiting permissions listed above

Between 8am and 8pm

Special Care Nursery

Both parents or one parent and a sibling can visit their babies in the SCN.  Mothers who are inpatients can also attend overnight to breastfeed their babies

Between 8am and 8pm Subject to physical distancing requirements in the nursery

Residential Aged Care Facilities*

Up to three visitors per day

By pre-arranged appointment only

Emergency Departments*

Patients are asked to attend alone

The following exemptions apply;

·        Patients under 18 can be accompanied by up to two parents or guardians

·        Patients over 18 years of age: 1 visitor, once per day, for a maximum of 2 hours 

Time limits apply for patients over 18 years of age

Intensive Care Unit*

Liaise directly with the Unit to determine visiting arrangements

Liaise directly with the unit

Outpatients, pathology, medical imaging or day admissions

Patients are asked to attend alone

The following exemptions apply;

·        Children requiring treatment can be accompanied by one parent or guardian

·        An essential carer is required

Please note that appointment length and maximum safe capacity of clinical rooms may impact a department’s ability to allow visitors

Pick up and Drop off only (unless exemption granted)

Admitted Paediatric patients

Both parents/guardians or one parent/guardian and a sibling can visit

One parent may stay overnight

No time limit

Mental Health - Adolescent Inpatient Unit (Box Hill Hospital)

Two nominated visitors per patient

Weekday visiting hours 4pm – 8pm

Weekend visiting hours 10am – 6pm

Additionally, parents and family members will be permitted to attend clinical meetings on the ward when required

During visiting hours unless by prior arrangement

Mental Health - Adult Inpatient Psychiatric Units (Maroondah IPU 1&2, Upton House and PAPU)

Two visitors once per day, by appointment only, between 3pm and 8pm

Up to 2 hours by appointment only

Mental Health - Aged Persons Psychiatric Unit (South Ward)

Two visitors once per day. By appointment only between 10:30am and 6:30pm

Up to 1 hour

Child and Youth Mental Health Services

Clients can be accompanied to appointments where approved by the service



* A patient who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have two visitors at any one time. Visits in this situation are not time-limited.

 On entering an Eastern Health hospital / care location visitors must: 

  • Be screened on entry for signs of COVID-19 and/or existence of epidemiology risks as described above
  • Wear a surgical mask at all times, which will be provided to you
  • Ensure the screening  sticker provided by Eastern Health is visible
  • Register their visit. This can be completed prior to your arrival via the links at the bottom of this page  by using QR Codes or asking staff to assist on arrival to ward/ department).
  • Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
  • Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.
  • Comply with hand hygiene requirements

 Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.

Visiting a patient at Eastern Health? Register your visit.

Tags COVID19