Visitors Permissions

Effective from 11:59pm on Monday 19th September 2022

Eastern Health is committed to balancing the facilitation of patients need for contact with their families and friends with compassion, empathy, and providing services in a safe and effective manner for patients, staff and visitors.

We continue to prioritise provision of a COVID Safe environment and will keep precautions in place to keep vulnerable patients, our staff and visitors safe.

Families of patients are encouraged to make use of virtual visits, as this does not pose any risk of infection for our patients or staff.

All visitors to hospital must meet one (or more) of the criteria below and must comply with check in, screening, physical distancing and mask wearing requirements.

Some areas of our facilities have additional PPE requirements – all visitors are required to follow any request to wear different masks, gloves or gowns if required by staff.


A face shield will be provided for anyone with a current mask exemption and must be worn at all times, otherwise entry to the facility will not be allowed during this time of high-risk community transmission.

All visitors will be screened on entry. The following visitors are NOT PERMITTED:
• Visitors with symptoms of COVID-19, including cough, fever, runny nose, shortness of breath
• Visitors diagnosed with COVID-19 who are released from self-isolation on day 5 or day 6
• Visitors who are a close contact of a confirmed COVID-19 case

Patients with suspected or confirmed COVID-19 are not permitted to have visitors (except for end of life care).

Children and young adults under the age of 18 are not currently permitted to visit unless by exemption as described below. Please note, children are included in the total number of visitors for a patient. Children aged 8 years and over are required to wear a surgical mask if visiting a healthcare facility as per Pandemic (public safety) Order 2022 No. 3, effective from 12.7.2022.
Children presenting for treatment aged 2-8 years of age may wear a surgical mask if tolerated.


Ward / department

Visitation Guidance

Emergency Department

A patient attending an emergency department can have a carer or support person accompany. For children and neonates two carers may accompany the patient.


 Two caregivers or support people are allowed in the following situations (with prior approval from the treating team):

  • Providing essential care or support for the patient’s immediate physical or emotional wellbeing. This will be determined by the current treating team and will be reviewed daily as the requirement for a caregiver or support person may change.
  • To learn to support the patient or resident’s care upon discharge.

The treating team will initiate requests for a carer or support person to attend onsite via the patient’s senior next of kin and/or Medical Treatment Decision Maker. For any questions please contact the Nurse in Charge of the ward on 1300 342 255.

End of life care

 A patient or resident who is dying or receiving end of life care or where there is a high risk of death in relation to treatment or surgery can have up two visitors at any one time, as arranged with the treating team. A group may exceed the ‘two visitors at a time’ rule if dependents of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged.

Birth Suite

 A partner and a support person of a pregnant patient can attend the labour and birth for as long as required and must adhere to all infection control requirements advised by the treating team. If you have COVID-19 at the time of labour, your partner or support person will be able to accompany you in birth suite. You will need to speak with your treating team. 

Ante Natal and Post Natal wards

 A partner or support person can attend from 8am to 8pm.

Special care nursery, Paediatric ward, Post natal wards

Two parents or guardians can visit at a time (visits are not time limited, one parent can stay overnight on the Paediatric ward).

Outpatients and surgical admissions

Where patients require a face-to-face, on-site appointment through specialist clinics or any other outpatient appointment, they should attend by themselves unless a carer is required, as per caregiver section below. When this is the case, 1 carer per patient is permitted.

Adolescent Inpatient Psychiatric Unit (AIPU)

2 nominated visitors per patient (one per occasion only) will be permitted for a one hour period per day, between 5 – 7pm during weekdays and between 8am and 7pm on the weekends and public holidays. Only 1 nominated visitor can attend at a time, unless both parents are requested by the treating team.

Child and Youth Mental Health Community Services (CYMHS)

Older Adults Mental Health

Clients attending a required clinical appointment or treatment may be accompanied by one parent or guardian or as requested by the service.

One visitor per day for one hour by appointment arranged with the treating team.

Perinatal Emotional Health Service (PEHS)

Outpatient clients with a clinical appointment may attend appointment with their partner/support person

All other wards

Visitors to general ward areas will be restricted to caregivers:

  • Providing essential care or support for a patient
  • To learn to support the patient or resident’s care upon discharge

Ward staff will initiate requests for a carer or support person to attend on site. The name of the nominated caregiver will be provided to staff at the front entrance of the hospital to allow them to gain access.

Exceptional and compassionate circumstances will be considered by local care teams and arrangements and appointments must be discussed with the Nurse or Midwife in Charge prior to attending

Residential Aged Care Services

Monda Lodge (Healesville)

Murrenda (Wantirna)

Two visitors may visit for a maximum of 2 hours per day with exceptions for celebrations, end of life care and essential caregiving. Up to 4x children are permitted to visit a resident where exceptions are granted.

**On entering an Eastern Health hospital / care location visitors must:

  • Check in and be screened and for symptoms of COVID-19 and close contact with COVID-19 case
  • Ensure the screening sticker provided by Eastern Health is visible
  • Wear an N95 mask at all times whilst on site
  • Adhere to Physical Distancing requirements at all times –remain 1.5m away from all patients, staff and other visitors including the patient being visited
  • Wear additional Personal Protective Equipment (PPE) when directed to by Eastern Health staff. Staff will supervise visitors to correctly put the PPE on and take off PPE.
  • Comply with hand hygiene requirements

Visitors to the following areas will need to provide proof of negative Rapid Antigen Test (RAT) result prior to entry:

  • Mental health inpatient units
  • Day oncology
  • Renal dialysis
  • Mental health inpatient units
  • Day Oncology Medical Units and Box Hill Hospital ward 4.1 Haematology/Oncology
  • Renal dialysis
  • Peter James Centre (all areas)
  • Wantirna Health (inpatient wards)
  • Healesville Hospital (inpatient wards)
  • Angliss (inpatient wards)
  • Residential Aged Care Services (Monda Lodge and Murrenda)
  • Blackburn Public Surgical Centre

There are two ways to do this:

  1. Show photographic, timestamped proof of negative RAT result taken from home on the morning of your visit, OR
  2. Conduct a RAT at the entrance to the hospital and show proof of negative result

Visitors to mental health inpatient units must conduct a RAT and show proof of negative result prior to entering. Photographic proof of a RAT conducted at home will not be accepted.

Visitors to the following areas are not required to show evidence of negative RAT result:

  • Short Stay Unit (SSU)
  • ED
  • Outpatients
  • Ambulatory clinics
  • Pharmacy
  • Pathology
  • Medical imaging

Note: Visitors attending in the role of supporting cultural and/or spiritual beliefs are required to meet all other visitor screening requirements.

All visitors to Eastern Health have a responsibility to treat all healthcare staff and patients with respect and courtesy, without discrimination and behave in a way that does not disrupt our services or cause harm to our staff members, patients or visitors. Physical aggression and abusive language including swearing, name calling and threats directed at our staff will not be tolerated.

We thank you for your cooperation.

Tags COVID19

Tags COVID19