Complaints, Compliments and Comments. Your feedback is important. We are listening.


We welcome feedback as it helps us to know what we are doing well and where we need to improve. All feedback is passed on to the relevant manager for follow up.



Talk to a staff member

Talk to the staff, healthcare team or manager of the area caring for you. This is often the quickest and most effective way to have your feedback addressed.



tell us


Provide your feedback directly to Eastern Health

Submit an Online Feedback Form

Call a Patient Relations Advisor:

1800-EASTERN (1800-327-837) Monday to Friday from 9am to 3pm. If the team is unavailable, please leave a message and they will get back to you.


Write to us: Centre for Patient Experience, PO Box 94, Box Hill Vic 3128

Paper feedback form: located in most patient areas, or ask a staff member

POlogoHi Res1 250

Share your story with the community

Provide your feedback publicly and anonymously via the Patient Opinion website. Eastern Health’s CEO responds to stories shred here.

Patient Opinion



Patient in bed

Do you have a friend or relative in hospital you are concerned is getting worse?

Find out how you can help.

How we use your feedback to improve

How we use your feedback to improve

Improvements we have made based on feedback