Consumer Representatives Register Information

The Antimicrobial Stewardship Committee (ASC) is a sub-committee of the Medicines Management Clinical Risk Governance Committee (MMCRGC). ASC meets virtually on the third Thursday of the month at 10.30am.  

The role of the consumer representative is to be involved and consulted on quality improvement projects, audits, and education relating to the use of medicines that treat infections. 

Please email Rachel Soh, Manager Consumer Participation & Community Engagement via Consumers@easternhealth.org.au if you are interested.  

The Artificial Intelligence Consumer Advisory Committee is a newly formed Eastern Health committee. The purpose of the committee is to: 

• To provide consumer input into the development and implementation of AI at Eastern Health and advocate for co-design where appropriate. 

• To advocate for AI that supports automating routine tasks while enabling hyper-personalized, emotionally intelligent interactions, freeing clinicians to focus on meaningful human connection. 

• To support Eastern Health to be accountable for ensuring AI is only used if it is safe and effective, improves patient care and health, and does not contribute to inequity, bias, disadvantage or harm. 

How can I take part? 

We are looking for community members varying understanding of and experience with AI – from beginner to experienced. We are especially looking for people who have no understanding or experience at all in AI but would like to learn and join the group. We will provide some education on AI so all consumers can participate effectively. 

This project is a key action on Eastern Health’s Community Participation Plan 2025–26 and aims to make it easier and clearer for people to take part in Eastern Health activities. The project will bring together consumers, community members and staff to design better ways for people to be recruited and involved. Together we will explore: 

• Different roles for consumers and community members in an organisation 

• Community engagement best practice 

• Priority groups and the needs of people who would like to be more involved 

How can I take part? 

We are looking for community members who have experience using the health service and would be interested in getting more involved in the organisation’s governing bodies and improvement work.  

Eastern Health is the major provider of public health services in Melbourne’s eastern region.  One important way that consumers are involved at Eastern Health is through our Community Advisory Committee (CAC). The CAC is an advisory committee of the Eastern Health Board of Directors. The committee meets quarterly to provide direction and advice regarding consumer and community engagement.   

We are looking for motivated and enthusiastic people who would like to partner with us to improve healthcare for our community. 

• Share your voice and experience 

• Influence decisions 

• Contribute to ongoing improvements in our health service.   

Read the Role description and Selection criteria

Read the Terms of Reference

Expressions of interest including a cover letter and brief CV can be sent to Consumers@easternhealth.org.au by close of business on the 2 April 2026. 

Please feel free to email consumers@easternhealth.org.au if you have any questions. 

Seeking 1-3 consumer representatives to join Eastern Health’s Diversity, Equity and Inclusion Committee. The committee’s purpose is to provide governance and leadership to ensure Eastern Health is inclusive and culturally safe, promoting Diversity, Equity, and Inclusion (DEI) for staff, consumers, and the community. It aims to embed DEI within organisational practices and build capability to uphold this commitment through the collaborative efforts of staff and consumers. 

Consumer representatives will be able to bring a patient, carer or community perspective and expertise as someone from a culturally and linguistically diverse background, a member of LGBTQIA+ community, or a person with disabilities.

Meetings are held bimonthly.

Eastern Health serves one of Victoria’s most culturally and linguistically diverse communities. We know that people from CALD backgrounds often face additional barriers when accessing health services, and we want to make sure our work is genuinely informed by community perspectives. 

Your community knowledge is what matters most. We are looking for representatives who have lived experience or community connections relevant to culturally and linguistically diverse communities in Melbourne’s east who would be interested in being part of the plan’s development. 

You will have an opportunity to:

• Co-design and shape the priorities under our CALD Inclusion Action Plan

• Share community insights to help us improve patient experience and access

• Build a more inclusive health service for our community

Eastern Health Consumers for Health Literacy Online, or ECHO for short. is a newly created online group of consumer representatives who will work collaboratively with Eastern Health staff by reviewing and giving feedback on consumer information and resources to ensure they are easy to read and understand. 

More information.

The Medication Management Clinical Risk Governance Committee is responsible for monitoring and managing risks relating to medication safety at Eastern Health.   

The committee approves decisions around medication management at Eastern Health which includes policies, projects. The consumer representative on the MMCRGC ensures that the voice of the consumer is heard in decisions relating to processes or medication related incidents.  

Consumer representatives on the committee will be able to bring any of the following experiences:  

• Lived experience as a patient or carer of someone who has interacted with hospital services  

• First-hand experience with a medication error which may have impacted them or a person they care for may be desirable.  

• Multiple hospital admissions – medication safety is particularly important where there are transfers of care such as coming to hospital, leaving hospital, preparing for a planned admission to hospital or coming to outpatient clinics 

The consumer will be able to attend monthly meetings (1.5 hours, 4th Wednesday of the month 2-3.30pm) 

The Partnering in Healthcare Clinical Risk Committee guides and supports the organisation in areas that support patient experience and how we ensure the organisation partners with consumers and community.

Topics covered by the committee include consumer and community partnerships, patient feedback, health literacy, shared decision making, healthcare rights, informed consent.

The committee also monitors organisational performance and ensures Eastern Health complies with actions under the National Accreditation Standard 2 – Partnering with Consumers.

How can I take part?

We are looking for suitable community members who live in the area and/or have used the health services to join the committee.

The Pathology Quality & Safety Committee meets virtually on the third Tuesday of every month between 11am-12pm.  The membership of the committee includes the pathology leadership group that includes, the Medical Director, Program Director, Associate Program Director, Pre-analytical Manager, Principal Scientist’s and Head of Departments in each discipline. The meeting is chaired by the Associate Director of Quality & Patient Safety.

• A consumer representative is required to support Pathology as a member of the Quality & Safety Committee.
• The role of the consumer representative is to be involved and consulted on the following:
• Effectiveness of our response with patient complaints and feedback
• Developing and implementing Patient education and information resources
• Advocate for pathology via various hospital and patient forum.
• Advocate the value of consulting pathology as part of various strategic planning at EHP.

The Podiatry Professional Council provides professional governance for the podiatry

profession at Eastern Health, and provides counsel and recommendation to the Eastern

Health Allied Health Professional Council and other Eastern Health Committees such as

Expert Advisory Committees and Program Committees in relation to patient care priorities,

provision of podiatry services, health system and professional innovation; and sustaining the podiatry workforce.

• All Grade 3 Podiatrists
• Grade 4 Podiatrists/Clinical Leads
• Director of Podiatry (chair)

The Council normally meets at least quarterly, and more frequently if necessary, via virtual meeting (online).

The council is seeking a consumer with lived experience in high-risk foot pathology (such as complex foot ulceration, pedal/lower limb amputation, complex pathology such as Charcot Neuroarthropathy) to sit as a member of the council, to support ongoing and adequate consumer engagement in quality improvement works and initiatives within podiatry, and provide feedback and insight on these works/initiatives from the perspective of our consumers. 

Eastern Health’s Rainbow eQuality Working Group is seeking consumer representatives to join their committee to support the strategic leadership of LGBTQIA+ objectives across the organisation. This working group will drive the implementation of the organisations LGBTQIA+ Equity Action Plan 25/26, advocate for equality and inclusion for the LGBTQIA+ community at Eastern Health and highlight barriers that affect people who identify as LGBTQIA+.  

Consumer representatives will:      

• Identify or is a carer of someone who identifies as LGBTQIA+   

• Not be employed at Eastern Health 

Meetings will be held on the 1st Wednesday of every second month on from 11am – 12.30pm 

Eastern Health’s Centre for Quality and Patient Safety Research, together with the Respiratory Medicine Department, is planning a study about how people take their medicines. The study will 

focus on patients of Chinese background who are living with Chronic Obstructive Pulmonary Disease (COPD). 

How can I take part? 

We are seeking 1–2 people of Chinese background who have COPD or Emphysema, or care for or are a family member of someone with one of these conditions 

You will help inform different parts of the project by supporting recruitment when needed, helping decide how the project is explained to the community, sharing ideas to help the team understand the results or making sure the research includes community perspectives. 

The Residential Aged Care Services Quality and Safety Committee supports the monitoring and improving of the quality, safety and effectiveness of aged care services under Eastern Health’s Residential Aged Care Service.   

The committee’s functions and objectives cover a range of organisational areas. These include:  

• Partnering in Healthcare  
• Governance, Leadership & Culture  
• Clinical Practice   
• Safety and Quality Systems  
• Workforce  
• Safe Environment  

A suitable consumer representative would be able to share their experiences of aged care services as a service user, carer, family member or support person, and be willing to participate in committee discussions to ensure the needs of people who use residential aged care services are considered.  

The committee meets monthly online or on site (Wantirna Health) for 1 hour. This is a long-term commitment.

Seeking a consumer representative to participate in our bimonthly skin integrity committee to provide feedback on patient experience with skin integrity devices such as air mattresses, offloading equipment such as offloading boots, bed cradles, mattress wedges, foot stools. 

Ideally, this person will have experience of having had extended stays in hospital and having used pressure care equipment, such as air mattresses, heel offloading boots/wedges, foot stools

Committee membership includes Clinical Risk Managers, Wound nurses, Occupational Therapists and Podiatrists.

The Social Work Professional Council provides professional governance for the Social Work profession at Eastern Health. 

The team is seeking a consumer representative who has or may use a social work service to provide a consumer perspective in the meeting and contribute to decision making.  

Please contact Rachel Soh, Manager Consumer Participation & Community Engagement via Consumers@easternhealth.org.au if you are interested.