A–Z Service Directory


Counselling and Casework Service

For more information

For general information on anxiety and depression:



Grief and loss




Crisis support

Phone: 9486 9866

Phone: 13 11 14

Phone: 1300 651 251

Our general counselling service offers face-to-face counselling for individuals across a range of issues which can impact on your life. In addition to counselling, the service can also provide consultancy, advocacy, referral, casework and support. Our counsellors will assist you to identify your goals, gain a better understanding of the issues you are facing and teach you strategies for managing them.

Counsellors can assist you in the following areas:

  • Anxiety
  • Depression
  • Trauma
  • Grief and loss
  • Family/relationship issues
  • Family violence
  • Stress
  • Health issues

The counselling service also runs groups as required. These are run on an "as needed" basis so it is best to contact the service to find out what groups are available.

This service is partially supported by funding from the Commonwealth and Victorian Governments under the HACC program

Frequently asked questions

Your counsellor will work with you to identify and clarify issues and the impacts these are having on your wellbeing. You can expect to be treated with respect and have your decisions supported. At times counsellors will offer alternative views and ideas and generally help you see your life circumstances more clearly and assist with developing strategies and decision making.

Counselling is free for lower and middle income groups.

This varies from person to person. You and your counsellor will decide together how regular your appointments will be.

Your privacy is important and it is vital to the work we do. Everything said in counselling is confidential. This means that unless we have verbal or written permission from you, we won't discuss your information with others, including family members. There are some limits to confidentiality and these are:

If you have been referred by a GP, where it is important for your wellbeing we will provide a brief report to that doctor after 6 and 12 sessions, or earlier, if appropriate.

There may be times when information is provided to other professionals in order to protect you or others from harm. We are bound by law to do this. The specific types of situations are a) if you are likely to harm yourself or others; b) if there is a child at risk of harm and c) if the courts compel us to disclose information.

Healesville Hospital and Yarra Valley Community Health


377 Maroondah Hwy, Healesville, 3777


P 1300 130 381 F (03) 5962 1458


Monday – Friday 8.30 am to 5.00 pm

Car Parking

Car Parking is free at Healesville and Yarra Junction. Car Parking charges apply at Eastern Health hospitals.

Public Transport

Local buses run regularly through both Healesville and Yarra Junction.


Counselling is also available in Yarra Junction, Angliss, Box Hill and Maroondah hospitals.