Involving the Community

Eastern Health values and welcomes suggestions and feedback about its services from the community. We continue to encourage patients, carers and relatives to provide direct feedback (written or verbal) about our services to staff and/or department managers. In addition, Eastern Health has implemented numerous mechanisms for community and consumer participation in health service planning and delivery.

These include:

• Establishing the Eastern Health Community Advisory Committee
• Reporting written feedback from patients and relatives, including what we do well and what we could improve, to the Quality Committee via forms provided to all patients in Patient Information Packages
• Undertaking Patient Satisfaction Surveys
• Engaging the help of our Community Advisory committee to assist in the production of the Eastern Health Quality of Care Report. This report provides an opportunity to tell our local communities what we are achieving and what we hope to achieve to ensure our hospitals remain as safe as possible and provide the best quality of care.
• Implementing procedures for making and responding to complaints:

  If you have any concerns or problems about any aspect of your care, please tell the nurse, doctor or health professional in your ward. You will be able to express any concerns or problems you have about your experience in the Hospital without any fear of being disadvantaged. If you are still unhappy or do not wish to approach staff directly, please contact the Patient & Community Advocate Ph:(03) 9895 3333, 9am - 5pm Monday to Friday.

• Encouraging email feedback to communityrelations@easternHealth.org.au