Eastern Health was formed on 1 July 2000 and is now the second largest of Victoria’s 18 Public Health Services.

Eastern Health is the main provider of health services to people in the east, outer east and Yarra Ranges areas of metropolitan Melbourne and provides a range of acute, sub-acute, mental health and community health services from over 50 sites. The Eastern Health community is diverse in culture, age, socio-economic status, population and health care needs.

Supporting the health care needs of a geographical catchment covering approximately 2800 square kilometres, Eastern Health annually provides inpatient services to over 100,000 patients and ambulatory services to close to 600,000 patients/clients.

Eastern Health’s recurrent budget is approximately $450 million and our workforce totals approximately 6,800 staff or 4,200 EFT (2005/06).

Eastern Health actively supports teaching, training and research in the disciplines of medicine, nursing and allied health and is affiliated with a number of universities including Monash University.

Eastern Health has five main facilities from which services are provided including:

• Angliss Hospital in Upper Ferntree Gully
• Box Hill Hospital in Box Hill
• Maroondah Hospital in Ringwood East
• Healesville & District Hospital in Healesville
• Peter James Centre in Burwood East

In addition three new significant facilities are currently in development in the region which will be become operational in 2007/08.

• In Wantirna – a 60 bed facility to provide palliative care and complex care rehabilitation services
• Yarra Ranges Health (formerly Lilydale Super Clinic) in Lilydale – delivering specialist medical services to the Yarra Ranges
• The New Box Hill Hospital Spring Street Development – A $38.2 million development which signals for the first stage of the redevelopment of the New Box Hill Hospital. The completion of the Spring Street building importantly frees up sufficient space on the existing hospital site to enable the new Box Hill Hospital to be constructed.

Capital Projects

Our Mission

We aim to provide high quality, accessible health care services that are responsive to the needs of the community.

Our Strategic Goals

We are guided by a series of strategic goals and core organisational values that push us to meet our mission.

• To continuously improve the quality and safety of patient care
• To continuously improve the services and facilities that support quality patient care
• To provide responsive and accessible patient focussed care and service
• To respond to the community’s health care needs in partnership with other healthcare providers
• To provide an environment that values and supports our staff
• To achieve excellence in teaching, training and research that supports improved patient outcomes
• To achieve a financially sustainable health service
• To be accountable for the best use of available resources

Our Values

Our values reflect who we are as individuals and as an organisation and are a testament to our mission.

Excellence

• We strive to attain the highest standards of service delivery and clinical practice.
• We recognize and promote innovation.
• We achieve best practice by our continuous learning, professional development, teaching and research.
• We regularly evaluate, reflect and act on feedback on our own practice.

Accountability

• We all are open and accountable for our actions.
• We will strive to operate within the resources available.
• We are committed to providing a safe environment for our staff, consumers and members of the community.

Compassion

• We are honest, fair and caring.
• We are attentive, supportive and encouraging.
• We treat others as we would expect to be treated.

Team Work

• We inform and involve staff and service providers in decision making.
• We identify and manage conflict constructively.
• We are responsible for maintaining the necessary skills and competencies to perform our workforce roles.

Integrity

• We uphold the Public Hospital Patient Charter principles.
• We adhere to professional, ethical and legislative requirements.
• We use our resources efficiently and effectively and in an open manner.

Respect

• We respect and uphold the dignity and rights of consumers, relatives, carers, colleagues and members of the community.
• We respect individual and group differences such as culture, gender and age.
• We value our staff and the work they do.
• We make treatment decisions in collaboration with, and in the best interests of consumers.

Collaboration

• We work collaboratively with other services and professionals.
• We inform and involve our consumers and carers in decision making
• We contribute actively to building a better health care system for the future.

Our commitment to Staff

Eastern Health recognises the importance of its employees in achieving its Mission and Strategic Goals. To enable employees to fulfil their potential and to work in a satisfying environment, Eastern Health will, as far as reasonably practicable:

• Provide a safe and healthy work environment
• Provide an environment free of discrimination and harassment
• Treat employees fairly and with respect
• Set realistic goals, timelines and workloads
• Provide adequate resources to complete work
• Trust staff to manage their work autonomously, providing support when needed
• Provide training to enable employees to meet the performance requirements of their role
• Assist employees to develop and fulfil their potential
• Address performance issues directly and confidentially with the staff member concerned

Delivering integrated services

With a focus on inpatient care (over night stay care) and ambulatory care (day patient, emergency, community health) combined with a corporate structure supporting the patient care area’s, Eastern Health strives to deliver a range of services and models-of-care that are innovative and which meet the needs of the community.

Executive Structure

Eastern Health services diversity

Eastern Health provides a significant and diverse number of services. These are referred to as Inpatient and Ambulatory Services and include:

• General & specialist medicine
• General and specialist surgery
• Obstetrics and Gynaecology
• Emergency services
• Ambulatory services
• Subacute & Aged Care
• Community Health
• Mental Health Services

Delivering services in partnership

At Eastern Health we strive to provide services in partnership with other health care providers including General Practitioners, Community Health providers and associated agencies. Most importantly we provide services to our community. It is in partnership with our community that we work, listen and act on community needs in delivering high quality, accessible health care services that are responsive to community needs.