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We
are continually striving for ways of improving the quality
of care we provide. This is reflected in our Mission Statement:
"Eastern
Health will provide high quality, accessible health care
services which are responsive to the needs of the community"
To
ensure we are providing quality care, we have in place a variety
of measures, based on the following Quality Framework:
Excellence
in clinical care =
- Identifying
and managing clinical risk
- Having
a safe environment of care
- Having
trained, experienced and supported staff
- Involving
and listening to consumers
- Using
policies and protocols to guide practice
- Providing
strong leadership
- Providing
access to health services
- Valuing
research, education, technology and innovation
- Supporting
information management
- Monitoring,
reviewing and improving performance
Some of our quality initiatives:
- Quality
Improvement projects are undertaken by all departments
- Monitoring
of key performance indicators, such as infection rates
- Infection
prevention and control programs
- Medication
safety programs
- Falls
prevention procedures
- Blood
and blood product safety campaign
- Pressure
injury prevention measures
- Incident
reporting, monitoring, and problem-solving
- Patient
satisfaction surveys
- Complaints
procedures
- Promotion
of a culture of safety awareness
- Staff
influenza vaccine program
- Occupational
Health and Safety programs
- Development
and use of clinical protocols and pathways
- Clinical
practice reviews
- Systems
reviews
- Accreditation
by Australian Council for Health Care Standards
If
you have any questions about our Quality program, or wish
to make any comments or contributions please feel free to
contact us.
Staff:
Quality Manager
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