Departmental Profile

Box Hill Hospital Emergency Department takes great pride in its efficiency, safety, and ability to provide satisfaction to both patients and staff.

Box Hill Hospital is a tertiary-level provider of care within Eastern Health and the Emergency Department treats about 40,000 annual attendances. Over 25% of our patients are children. A complete range of general medical and surgical and mental health casemix is seen by the ED which is also a metropolitan trauma hospital. About 35% of patients are admitted. The Emergency Department runs an 8 bed short stay unit.

Vacancies exist at times for staff within the Emergency Department.

Our department has a strong commitment to staff development and our senior management group provides active leadership in personal development for all staff.

A structured program of performance management is a collaborative part of our department that ensures the needs of all staff are met in professional and personal development.

We keenly support staff involvement in research, conference attendance and presentation, course attendance, and hospital developmental activities. The department has always enjoyed a reputation for excellence in emergency medicine and nursing training and continues to have an active profile in teaching, research & publication.

General Medical Staff

Box Hill Emergency Department is staffed by Emergency Physicians, Registrars, Hospital Medical Officers and Sessional staff. We aim to attract experienced senior staff who are committed to emergency medicine and who have a strong focus on excellence in emergency medicine training.

Box Hill ED is accredited for the full 2 years of advanced training in emergency training by the Australasian College for Emergency Medicine. In addition, all non-ED components of training are offered in our training program. Trainees are given ample time to participate in the comprehensive Primary and Fellowship examination programs offered in Eastern Health. Training is supported by a full-time FACEM clinical educator (Dr Jenny Brookes and Dr Jo Dalgliesh). ACEM examiners and exam committee members participate in the teaching sessions.

Research is actively supported via an Eastern Health ED Research committee.

The Emergency Physicians provide extensive on-site clinical cover so that junior doctors are supported during all of their shifts.

Senior Medical Staff

The senior staff complement in our department is comprised of:

This group of highly experienced practitioners provide direct supervision to junior medical staff, oversight and management of the department. The department is staffed by these senior doctors from 0800 to 2400, seven days per week and on immediate call-back overnight.

Nursing Staff

The staff in our department are comprised of :

Nurse Unit Manager: Andrea Woodham

Associate Nurse Unit Managers:

Amanda Fiora
Andrew Henderson
Diane Rushton
Sharon Sturrock
Andrew Totney
Marja Wondergem

Clinical Educators:

Dianne Bissett
Kristy Johnston

Clinical Resource Nurse: Kate Flynn

Nurse Practitioner Candidate: Michelle Grummisch

Equipment Nurse: Raelene Verlin

Clinical Nurse Specialists
Grade 2 Division 1 and 2 Registered Nurses
Emergency Department bank staff

Rostering

Accommodating family and personal needs is a high priority and we offer a flexible self rostering system. We have a variety of shift times.
We offer all our staff:

• A formal orientation and supernumerary shifts.
• Personal development and training
• Grade 2 year 1 structured learning programs – Entry into Specialty Practice
• Annual performance management
• Weekly inservices
• Open and Inclusive management
• Compliance to nurse patient ratios
• Post Graduate Education Courses:

Emergency Care Co-ordination Program

The Emergency Care Co-ordination Program consists of 5 staff including a physiotherapist, OT, social worker and nurse. This team works along side the nursing/medical teams in the ED to help plan and facilitate appropriate discharge. Care Co-ordinators assist patients and/or their families to plan for their care with referrals being made to address immediate or short term needs as well as future planning and ongoing support or services. This team is available 7 days per week.

Clerical Staff

Clerical Supervisor: Raelene Tie

The role of the clerical staff is multifaceted :

• Customer service
• Patient registration
• Assistance with co-ordination and streamlining patient admission and discharge
• Telephone enquiries
• Data entry
• Filing

Patient Service Attendants

Patient service attendants play a valuable diverse role in the emergency department.
Their role involves:

• Patient transportation
• Meal distribution
• Patient care assistance
• Pathology delivery