Quality and risk management
The quality of our services and effective risk-management are ensured by our governance framework, which encapsulates both clinical and corporate governance. It supports an environment that sustains and develops our mission of providing high quality, accessible health care services that are responsive to the needs of the community.
A number of key structures and processes are in place, which enhance decision-making, accountability, continuous evaluation and improvement of care and service delivery.
Risk assessment and management is an important aspect of our approach to governance. We believe the adoption of a formal approach to risk management improves decision-making, performance, accountability and outcomes.
We have a risk-management policy to ensure a coordinated, organisation-wide approach to risk management. It is designed to provide opportunity for improvement in patient safety and the provision of efficient, high quality services and importantly, ensure risk-management is seen as a core component of Eastern Health service delivery.
In 2008-09, we completed an accreditation review conducted by the Australian Council of Healthcare Standards and have been awarded full accreditation for four years.